Money To Account remittance services is about sending money simply to the Philippines.  That also means we are serious about sending your money to your family and friends as soon as we can.  A smooth and timely service assumes that all the information provided by you is true, correct, without error, and impediments.  Normal operations day weekday services for the following are available same business day, or next business day:

• Deposit to Philippine Bank US Dollar & Philippine Peso Accounts
• Outlet delivery locations
• Bank Branch Delivery locations pickup orders

Transactions committed on the weekend (Friday – Sunday) are available next business day, Monday morning.  Service delivery is limited on weekends, and all orders made by the cut off time of Thursday 9PM Eastern Time will be delivered the next business day.

Door to Door delivery orders vary on the location of the delivery and take longer than other services.  Door to Door deliveries to Metro Manila including Bulacan, Rizal Provinces, take 2 – 3 days.

Door to Door Delivery in authorized Philippine provincial delivery areas take 3 days – 5 days. If you want to know the service areas, check out the Door to Door pricing calculator.

Estimated Delivery. The estimated delivery date is indicated on the transaction receipt with a transaction number that can be used to track the status of your order.  This estimated delivery date is based on the assumption that all the information provided by the Sender about the beneficiary is true, correct, and error free.  Any inconsistencies or inaccuracies will affect and delay the delivery of the service as estimated on the receipt. Estimated delivery hours/days is merely an estimate and Money To Account cannot be held accountable for the exact time of delivery.

The Sender has the option to select the notification upon making a transaction order, and upon delivery of the remittance a courtesy email notification or text message will be sent to the remitter upon completion. Completion means when the money is available at the destination location bank account, outlet location and/or Door to Door delivery service, thus indicating the completion of the service and the obligation from Money To Account service.

TRANSACTION Status.  Transaction status is available at the MoneyToAccount.com main page or login to your user homepage on the MoneyToAccount.com website. Enter the reference number and the status will be displayed. Find the status of our transactions using our helpful transaction tracker tool.  We also notify you when the delivery is completed.  Check the notification box, when making the transaction and you can receive an update.

At this time (February 2014), the maximum amount a client can send at any given transaction is under $1000 using cash, debit, and ACH/debit transactions.  Credit Card transactions are limited to $300.  We do not allow transactions over this amount at this time.  With Cash, Debit, and ACH transactions, customers limit request can be requested.   Corporate customers and/or business users of our service is available and can be set up by calling customer service.

MoneyToAccount.com Online web service is available for receiving online orders 24 hours a day with weekly limited down time for maintenance.  Transaction Order delivery in the Philippines operates within normal Philippine business hours, and limited delivery operations during Philippine National and Bank holidays.

In the case of Philippine national holidays, bank holidays, and special holidays, operations will be resumed as of the next business day.  The following is a list of the Philippine bank Observed holidays, and can mean that the delivery of your order will be limited by the operations in the Philippines.  The List of the Bank observed Philippine holidays are the following:

• Jan 1 – New Years Day
• Chinese Lunar New Year
• Holy Week (Limited)
• May 1- Labor Day
• May 13 – National Election Day
• June  12 – Philippines Independence
• August 9 – Eid’l Fitr
• August  25 – National Heroes Day
• Philippine National Holiday –Barangay Elections
• Eid’l  Adha (Feast of Sacrifice)
• November 1- All Saints Day
• November 2- All Souls Day
• November 30 Bonifacio Day
• Christmas Eve and Christmas Day
• Rizal Day
• New Years Eve

All special official holidays as declared by the Philippine government.

Use the Money To Account Fee Calculator to find out the fees associated with the service type, and location of preference.  You can calculate the Money To Account fees associated with each service type here:
Fee Calculator

MoneyToAccount.com uses state of the art security protocol to assure you, our customer that  your transaction is safe and secured.  We, the Service do not store your financial information after a completed transaction.  Your financial information is purged from our system after each transaction.  Once the transaction is complete, all financial information is purged.  We are mandated to follow guidelines in federal, state and local regulations.  Although MoneytoAccount.com will not store information, for a customer to use in our website, the customer may need to use certain computer browser capabilities to store certain information on their own computer.   The customer has the option to use their computer browser to retain certain information/financial information, so this info will be available for the next transaction to facilitate a quicker delivery of service. The customer can deliberately purge information stored on their computer browser if they choose.

Moneytoaccount.com continuously upholds a high level of security comparable to major financial institutions, and adheres to periodic third party security audits to maintain the security of the website and the information contained in the site.  We use current secured protocol, firewalled networks, and additional security devices in transmitting and receiving information.  We do not compile or sell any information regarding the customer and their financial information.

We demand from our tie up partnerships that they too adhere to the highest level of security when expediting transactions.  They too are subjected to security testing and audits periodically.

Money to Account.com online service, and Money To Account Branch and Agent locations operate in accordance to local, state and federal regulations.  At this time, Money to Account remittance is available to Florida residents ONLY.  Money To Account anticipates extending its service area in the future to other US states, Canada and its distribution network to other countries but as for now potential customers can sign up here for a notification of its extended service areas.  The Money To Account  distribution service area is limited to sending to the Philippines.

Upon completion of a request for transaction, a 30 minutes window exists between completing a transaction and issuing a customer. The customer has30 minutes after a transaction in case they change their mind in completing a transaction.  After a 30 minutes window, the customer cannot cancel their transaction.  Once a transaction is committed, a transaction will be completed, a transaction number will be issued to the customer. Once a transaction number is issued, no refunds, or cancellations are allowed. The customer must acknowledge and accept this policy in the User Agreement to further complete the transaction.

Although Money To Account does everything in its capacity to deliver send order as stated in the order transaction and indicated on the receipt, there are circumstances that can possibly disrupt services beyond the control of the both Money To Account and its delivery partners in the Philippines.  Under circumstances of extreme weather, natural disaster, coup, government disruption of services and facilities, natural disaster and calamities and others could affect the timing of the delivery of service.  In some cases, delivery can be limited to certain areas affected, while in other cases circumstances can affect the entire distribution network.   If these events occur, Money To Account does everything to ensure delivery of the service within a limited time frame as stated on the receipt.  MoneyToAccount will from time to time have listed on the website, social media and email updates of known limitations and disruptions of Money To Account services that affect delivery of any service.

If you notice an error in the delivery, you must notify Money To Account website via your website user account.  Log in as a user and click on the Problem Resolution link, and provide the following information:  Reference number, Recipient Name, Service type, amount sent, and a description of the error.  The Service will acknowledge the problem inquiry request, and will initiate an investigation of the discrepancy.  Depending on the outcome of the investigation, a follow-up action will occur with this problem dispute, and if deemed the error is the fault of the service, the transaction is refunded provided no payment has been collected on this transaction.  If partial, the funds can be applied to what the customer chooses either a new transaction or a full refund.  If the error was the fault of you, the Sender, then you will be notified of the error and depending on the situation.  An error of the customer would mean, you can be held liable for the service fees, and any additional fees may apply.  We work with you to correct the error and expedite the service as ordered, but an additional service fee may apply.  We consider the effort that Money To Account puts to expedite an order from a customer as effort, a change in the order, or an error can perpetuate a new order including new service fee, and a new applicable exchange rate.  Errors in bank account number, and address can perpetuate unrecoverable fund.  You must make sure that all transaction information provided is true and correct to avoid these type of situations.    All errors and issues will be dealt with on an individual basis, and that Money To Account will do everything they can to help resolve the issues as they come.  Contact customer service: support@moneytoaccount.com