CANCELLATION. Transaction cancellation requests must be made by you at the location where the transaction was committed. You may opt to cancel your transaction within thirty minutes (30) from when the transaction was committed. Cancellations request are made in person, or in writing at Branch or Agent Location that the purchase was made or website transactions cancellations is to be requested online.
REFUNDS. MoneyToAccount does everything in its power to complete all transactions, however, there are circumstance(s) that may not be possible, i.e. if the non-completion of the processing of the transaction is due to government/state/federal regulation(s) compliance, the funds are to be held at an interest bearing account, and the funds disposition is at government directed mandate, otherwise Refunds are to be made as follows:

1. Cash transaction at a branch or agent’s location, refund is to be in a form of the check to the Sender, within 30 days. If cancellation are done within the 30 minutes window, a refund is be provided in a check within three business day.
2. Electronic Fund Transfer (Consumer Authorization for Direct Payment via ACH) . ACH is credited back to the account, where it came from.
3. For debit and credit transactions are to be reversed back to the account where it came from.

In the event that it was discovered by MoneyToAccount the balance is not delivered, you have the option to select whether the balance is to be a refund or transaction retry at no cost to you. A transaction that is not complete due to natural calamity (i.e., road closure, infrastructure damage, or coup/war/etc) beyond the control of the Service, the transaction is to be a refund. If the inability to deliver the transaction is due to the Sender’s incorrect/or incomplete information thus the fault of you, the transaction is to be refunded minus the transaction fees and taxes may apply.

ERROR RESOLUTION. If you discover a discrepancy within 180 days of the transaction, you can notify MoneyToAccount about the discrepancy discovery. You must contact the Service on the Website by filling up an error resolution form, where you must describe the situation error, and other information pertaining to the discrepancy. Your Name, UserID, reference number, date of transaction, address of recipient, amount of transaction, and description of the error discovered. The Service acknowledges within 10 days that the error/complaint/request is received. The Service has 90 days to respond to the discrepancy request resolution. The Service investigates each request individually to determine the course of action and follow up with an appropriate resolution. Once investigation is complete, and finding is that the error of origin is the Service, the Service notifies you of the findings, and then asks you how to appropriately resolve the issue. The Service provides findings of the investigation upon individual request. If the Error is with the service, the Service corrects the error within 1 business day.